Research Article
Integration of HIV Care with Primary Health Care Services: Effect on Patient Satisfaction and Stigma in Rural Kenya
Table 3
Patient satisfaction and stigma responses over time in an evaluation of HIV service integration in Suba district, Kenya.
| | | Baseline () | 3 months () | 12 months () | | | (%) | (%) | (%) |
| | Overall satisfaction | | | | | Very satisfied | 34 (59.65) | 48 (46.60) | 93 (74.40) | | Satisfied | 22 (38.60) | 51 (49.51) | 28 (22.40) | | Not satisfied | 1 (1.75) | 4 (3.88) | 4 (3.20) | | Office courtesy | | | | | All the time | 35 (61.40) | 68 (66.02) | 101 (76.52) | | A lot of the time | 14 (24.56) | 19 (18.45) | 23 (17.42) | | Some of the time | 7 (12.28) | 16 (15.53) | 7 (5.30) | | None of the time | 1 (1.75) | 0 (0.00) | 1 (0.76) | | Office helpfulness | | | | | All the time | 36 (66.67) | 74 (71.84) | 86 (65.65) | | A lot of the time | 11 (20.37%) | 17 (16.50) | 33 (25.19) | | Some of the time | 6 (11.11) | 12 (11.65) | 8 (6.11) | | None of the time | 1 (1.85) | 0 (0.00) | 4 (3.05) | | Doctor listening | | | | | All the time | 30 (53.57) | 68 (66.67) | 87 (66.92) | | A lot of the time | 16 (28.57) | 20 (19.61) | 31 (23.85) | | Some of the time | 9 (16.07) | 13 (12.75) | 8 (6.15) | | None of the time | 1 (1.79) | 1 (0.98) | 4 (3.08) | | Doctor shows respect | | | | | All the time | 34 (62.96) | 69 (66.99) | 91 (70.54) | | A lot of the time | 11 (20.37) | 20 (19.42) | 24 (18.60) | | Some of the time | 7 (12.96) | 11 (10.68) | 11 (8.53) | | None of the time | 2 (3.70) | 3 (2.91) | 3 (2.33) | | Doctor time | | | | | All the time | 29 (53.70) | 64 (62.14) | 78 (59.54) | | A lot of the time | 17 (31.48) | 28 (27.18) | 31 (23.66) | | Some of the time | 6 (11.11) | 9 (8.74) | 15 (11.45) | | None of the time | 2 (3.70) | 2 (1.94) | 7 (5.34) | | Wait time | | | | | Just right | 28 (49.12) | 47 (46.53) | 80 (61.07) | | A bit long | 26 (45.61) | 45 (44.55) | 34 (25.95) | | Much too long | 3 (5.26) | 9 (8.91) | 17 (12.98) | | HIV education | | | | | Very useful | 32 (58.18) | 63 (61.17) | 105 (80.15) | | Useful | 11 (20.00) | 38 (36.89) | 22 (16.79) | | Not at all useful | 12 (21.82) | 2 (1.94) | 4 (3.05) | | Reception | | | | | Very satisfied | 30 (54.55) | 54 (51.92) | 97 (74.05) | | Satisfied | 25 (45.45) | 46 (44.23) | 27 (20.61) | | Not satisfied | 0 (0.00) | 4 (3.85) | 7 (5.34) | | Community health assistants | | | | | Very satisfied | 20 (34.48) | 40 (38.46) | 64 (48.12) | | Satisfied | 35 (60.34) | 64 (61.54) | 64 (48.12) | | Not satisfied | 3 (5.17 | 0 (0.00) | 5 (3.76) | | Nurses or counselors | | | | | Very satisfied | 26 (52.00) | 50 (48.08) | 86 (68.80) | | Satisfied | 20 (40.00) | 53 (50.96) | 34 (27.20) | | Not satisfied | 4 (8.00) | 1 (0.96) | 5 (4.00) | | Lab | | | | | Very satisfied | 28 (56.00) | 47 (45.19) | 80 (62.99) | | Satisfied | 17 (34.00) | 53 (50.96) | 37 (29.13) | | Not satisfied | 5 (10.00) | 4 (3.85) | 10 (7.87) | | Clinician | | | | | Very satisfied | 29 (56.86) | 47 (45.19) | 80 (62.50) | | Satisfied | 20 (39.22) | 55 (52.88) | 42 (32.81) | | Not satisfied | 2 (3.92) | 2 (1.92) | 6 (4.69) | | Pharmacy | | | | | Very satisfied | 25 (50.00) | 48 (46.15) | 84 (65.12) | | Satisfied | 19 (38.00) | 49 (47.12) | 36 (27.91) | | Not satisfied | 6 (12.00) | 7 (6.73) | 9 (6.98) | | Privacy & confidentiality | | | | | Strongly agree | 34 (60.71) | 49 (48.04) | 82 (63.57) | | Agree | 18 (32.14) | 44 (43.14) | 36 (27.91) | | Disagree | 4 (7.14) | 9 (8.82) | 6 (4.65) | | Strongly disagree | 0 (0.00) | 0 (0.00) | 5 (3.88) | | People with HIV treated the same as others | | | | | Strongly agree | 28 (50.00) | 45 (43.69) | 81 (62.31) | | Agree | 17 (30.36) | 40 (38.83) | 36 (27.69) | | Disagree | 9 (16.07) | 16 (15.53) | 8 (6.15) | | Strongly disagree | 2 (3.57) | 2 (1.94) | 5 (3.85) | | Not comfortable receiving care here | | | | | Strongly agree | 23 (42.59) | 23 (22.33) | 57 (46.72) | | Agree | 13 (24.07) | 39 (37.86) | 36 (29.51) | | Disagree | 13 (24.07) | 21 (20.39) | 14 (11.48) | | Strongly disagree | 5 (9.26) | 20 (19.42) | 15 (12.30) |
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