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BioMed Research International
Volume 2013, Article ID 807204, 5 pages
Research Article

Patient Complaint Cases in Primary Health Care: What Are the Characteristics of General Practitioners Involved?

1Research Unit for General Practice, Institute of Public Health, University of Southern Denmark, Denmark
2Department and Research Unit of General Practice, Institute of Public Health, University of Copenhagen, Denmark

Received 4 April 2013; Revised 15 July 2013; Accepted 22 July 2013

Academic Editor: Antonella Gigantesco

Copyright © 2013 Søren Birkeland et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


Background. Limited knowledge exists about factors increasing the risk of general practitioners becoming involved in a complaint case or getting disciplined in connection with a complaint case. Aim. The present study aimed to identify the general practitioner and practice characteristics associated with complaint cases and discipline. Methods. Information on general practitioners involved in complaint case decisions during one year (2007) was linked to Danish National register data on all general practitioners ( ). Logistic regression was used for statistical analysis. Results. With regard to complaints concerning daytime services ( ), the professional seniority of the general practitioner was positively associated with the odds of receiving a complaint decision (OR = 1.44 per 20 years of seniority; CI 95%, 1.04–1.98). Likewise, having more consultations per day was associated with increased odds (OR = 1.29 per 10 extra consultations per day; CI 95%, 1.07–1.54). No statistically significant association could be demonstrated between being disciplined and general practitioner or practice characteristics. Conclusion. The possible relationship between professional seniority, rate of consultations, and complaint cases merits further studies to clarify the impact of professional seniority and workload on professional performance and to furthermore consider the role of factors such as job content and communication styles.