Emotion Analysis of Telephone Complaints from Customer Based on Affective Computing

Table 1

Classifications of basic emotions.

Scholars	Classifications of basic emotions
Arnold	Anger, aversion, courage, dejection, desire, despair, fear, hate, hope, love, and sadness
Ekman, Friesen, and Ellsworth	Anger, disgust, fear, joy, sadness, and surprise
Frijda	Desire, happiness, interest, surprise, wonder, and sorrow
Gray	Rage and terror, anxiety, and joy
Izard	Anger, contempt, disgust, distress, fear, guilt, interest, joy, shame, and surprise
James	Fear, grief, love, and rage
McDougall	Anger, disgust, elation, fear, subjection, tender-emotion, and wonder
Mowrer	Pain, pleasure
Oatley and Johnson-laird	Anger, disgust, anxiety, happiness, and sadness
Panksepp	Expectancy, fear, rage, and panic
Plutchik	Acceptance, anger, anticipation, disgust, joy, fear, sadness, and surprise
Tomkins	Anger, interest, contempt, disgust, distress, fear, joy, shame, and surprise
Watson	Fear, love, and rage
Weiner and Graham	Happiness, sadness