An Evaluation Method of Comprehensive Product Quality for Customer Satisfaction Based on Intuitionistic Fuzzy Number

Table 2

Enterprise product quality evaluation indexes and its weight.

The first-level evaluation index	Weight Ri	The second-level evaluation index	Weight
: product elements	0.26	: timely after sales maintenance	0.29
		: delivery within the specified period	0.19
		: special needs design	0.24
		: meeting the needs of the market	0.28
: basic elements	0.19	: timely supply of resources	0.34
		: perfection of equipment	0.42
		: employee abundance	0.24
: technical elements	0.21	: product design capability	0.41
		: product recovery capability	0.21
		: employee work skills	0.38
: external environmental factors	0.16	: proportion of products	0.41
		: government support	0.59
: internal environmental factors	0.18	: rationality of management	0.52
		: employee’s work attitude	0.48