A New Decision Support Framework with Picture Fuzzy Information: Comparison of Video Conferencing Platforms for Higher Education in India

Table 1

List of criteria considered to compare VC platforms.

S/L	Criteria	Description	Effect direction
C1	User friendliness	Minimal action, easy access	Max
C2	Compatibility	Operations from multiple types of devices, applications through web, multipurpose use	Max
C3	Quality of transmission	Voice and video quality	Max
C4	Features	File transfer, recording, break-rooms, playback, screen sharing, remote control, etc.	Max
C5	Bandwidth consumption	Requirement for Internet speed	Min
C6	Awareness	Degree of popularity/familiarity, number of users	Max
C7	Security and privacy	Security of data, private credentials, etc.	Max
C8	Cost	Subscription, cost for large scale operations	Min

Note: the criteria are identified using the premise of the UX theory and in tune with past work. Descriptions are summarized as per the understanding of the authors and with reference to extant literature.