Research Article
An Optimization Design Method of Express Delivery Service Based on Quantitative Kano Model and Fuzzy QFD Model
Table 3
S-CR relationship fitting function.
| | Customer requirements | Categories | a | b | | |
| | CR1 | M | 1.8141 | 1.0974 | | | | CR2 | O | 1.1389 | −0.5104 | | | | CR3 | M | 1.7750 | 1.0835 | | | | CR4 | O | 1.2183 | −0.5310 | | | | CR5 | M | 1.7454 | 1.0471 | | | | CR6 | O | 1.2028 | −0.514 | | | | CR7 | M | 1.4611 | 0.8708 | | | | CR8 | O | 1.4088 | −0.6993 | | | | CR9 | A | 0.5642 | −0.8125 | | | | CR10 | M | 1.5331 | 0.9180 | | | | CR11 | O | 1.2198 | −0.5958 | | | | CR12 | O | 1.2223 | −0.5938 | | | | CR13 | A | 0.5575 | −0.8232 | | | | CR14 | A | 0.6654 | −0.9927 | | | | CR15 | A | 0.6654 | −1.0613 | | | | CR16 | A | 0.6414 | −1.0360 | | |
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