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Education Research International
Volume 2014, Article ID 731720, 11 pages
Research Article

Estimating Students’ Satisfaction with Web Based Learning System in Blended Learning Environment

1University of Montenegro, Sanja Bauk, Dobrota 36, 85330 Kotor, Montenegro
2“Mediterranean” University, Snežana Šćepanović, Vaka Đurovića bb, 81000 Podgorica, Montenegro
3University of Graz, Michael Kopp, Liebiggasse 9/II, 8010 Graz, Austria

Received 4 December 2013; Accepted 15 March 2014; Published 22 April 2014

Academic Editor: Yi-Shun Wang

Copyright © 2014 Sanja Bauk et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


Blended learning became the most popular educational model that universities apply for teaching and learning. This model combines online and face-to-face learning environments, in order to enhance learning with implementation of new web technologies and tools in learning process. In this paper principles of DeLone and Mclean success model for information system are applied to Kano two-dimensional model, for categorizing quality attributes related to satisfaction of students with web based learning system used in blended learning model. Survey results are obtained among the students at “Mediterranean” University in Montenegro. The (dys)functional dimensions of Kano model, including Kano basic matrix for assessment of the degree of students’ satisfaction level, have been considered in some more detail through corresponding numerical, graphical, and statistical analysis.