Estimating Students’ Satisfaction with Web Based Learning System in Blended Learning Environment
Table 2
Kano Model quality attributes questionnaire defined by DeLone and Mclean model.
Question
M
O
A
I
Q
R
Category
Q1: technical stability/reliability of the system
17
10
6
(21)
5
4
Must-be
Q2: user-friendly interface
9
9
5
(23)
(12)
5
Must-be/one-dimensional
Q3: quality/quantity of instructional materials
13
13
4
(23)
7
3
Must-be/one-dimensional
Q4: presence of audio/video recordings
14
13
6
(17)
9
4
Must-be
Q5: collaborative activities
12
9
4
(24*)
(12)
2
Must-be/indifferent
Q6: self-evaluation possibilities
10
18
3
(22*)
8
2
One-dimensional/indifferent
Q7: mandatory exercises, tests, essays, and so forth
6
10
5
(25*)
(12)
5
One-dimensional/indifferent
Q8: combination of web based and traditional learning (blended learning model)
10
15
5
(21)
8
4
One-dimensional
Q9: presence/existing of e-tutor(s)
10
15
4
(25*)
5
4
One-dimensional/indifferent
Q10: available access to the system at any time
14
25
7
8
8
1
One-dimensional
(Collaborative activities; self-evaluation possibilities; mandatory exercises, tests, essays, etc., and availability of e-tutor) can be treated like exceptions.