Research Article

Estimating Students’ Satisfaction with Web Based Learning System in Blended Learning Environment

Table 2

Kano Model quality attributes questionnaire defined by DeLone and Mclean model.

QuestionMOAIQRCategory

Q1: technical stability/reliability of the system 17106(21)54Must-be
Q2: user-friendly interface995(23)(12)5Must-be/one-dimensional
Q3: quality/quantity of instructional materials13134(23)73Must-be/one-dimensional
Q4: presence of audio/video recordings 14136(17)94Must-be
Q5: collaborative activities1294(24*)(12)2Must-be/indifferent
Q6: self-evaluation possibilities10183(22*)82One-dimensional/indifferent
Q7: mandatory exercises, tests, essays, and so forth6105(25*)(12)5One-dimensional/indifferent
Q8: combination of web based and traditional learning (blended learning model)10155(21)84One-dimensional
Q9: presence/existing of e-tutor(s)10154(25*)54One-dimensional/indifferent
Q10: available access to the system at any time14257881One-dimensional

(Collaborative activities; self-evaluation possibilities; mandatory exercises, tests, essays, etc., and availability of e-tutor) can be treated like exceptions.