Encountering Anger in the Emergency Department: Identification, Evaluations and Responses of Staff Members to Anger Displays
Table 1
Correlations between all the study variables. For example row 1 shows all the correlations with “Patient anger intensity” so the correlation between this variable and ignoring is 0.01.
SD
1
2
3
4
5
6
7
8
(1) Patient anger
5.24
1.08
(0.79)
(2) Interpretation of threat
3.37
1.33
0.45**
(0.92)
(3) Interpretation of patient’s responsibility
2.49
0.94
0.32**
0.44**
(0.76)
(4) Staff’s anger and frustration
3.74
1.31
0.46**
0.58**
0.36**
(.70)
(5) Organizational policy and guidelines
3.32
1.47
0.07
0.17*
0.05
0.03
(.81)
(6) Giving in to the anger (Move Toward)
3.59
1.34
0.22**
0.29**
0.08
0.16†
0.20*
(0.53)
(7) Ignore
2.90
1.18
0.01
0.01
0.15†
0.11
−0.19*
−0.12
(0.65)
(8) Calling security
4.27
2.18
0.29**
0.55**
0.26**
0.45**
0.16†
0.11
0.02
—
Means (), standard deviations (SD), and intercorrelations among study variables. . Reliabilities are on the diagonal; ; ; .
