Minimizing ED Waiting Times and Improving Patient Flow and Experience of Care

Table 1

Raw data used for statistical analysis, collected from January 2005 to December 2011.

Time	Median patient satisfaction per quarter (Press Ganey percentile)	Median door-to-provider time per quarter (in minutes)	Median total length of stay per quarter (in minutes)	Total hours on diversion per quarter	Percentage successfully meeting core measures per quarter	Left without being seen median rate per quarter (%)	ED Volume per quarter
Before
FY05-Q1	6	69	212	165.79	66	4.15	7,293
FY05-Q2	9	64	198	189.78	68	4.12	7,008
FY05-Q3	15	62	205	172.33	66	4.09	7,411
FY05-Q4	9	58	208	185.42	72	4.1	7,367
FY06-Q1	15	67	205	104.31	78	4.35	7,394
FY06-Q2	16	58	197	70.21	76	3.82	6,852
During
FY06-Q3	41	62	195	76.53	80	4.1	7,051
FY06-Q4	23	59	201	61.70	82	3.9	7,184
FY07-Q1	22	53	191	40.99	81	3.37	7,240
FY07-Q2	27	49	185	0.00	95	2.4	6,922
FY07-Q3	31	52	187	0.00	94	2.16	7,274
FY07-Q4	43	46	185	0.00	96	1.86	7,360
FY08-Q1	43	37	172	0.00	94	1.05	7,394
After
FY08-Q2	46	29	162	0.00	94	1.14	7,283
FY08-Q3	41	23	169	0.00	95	1.79	7,859
FY08-Q4	49	23	164	0.00	99	1.25	7,805
FY09-Q1	53	25	128	0.00	97	1.29	8,007
FY09-Q2	57	27	122	0.00	97	0.77	7,155
FY09-Q3	46	19	125	0.00	94	0.72	7,761
FY09-Q4	49	18	128	0.00	97	1.13	8,942
FY10-Q1	72	18	126	0.00	94	1.04	8,500
FY10-Q2	71	19	122	0.00	99	0.87	8,386
FY10-Q3	58	13	130	0.00	98	0.67	8,025
FY10-Q4	71	14	126	0.00	96	0.89	8,492
FY11-Q1	43	13	128	0.00	98	0.8	8,116
FY11-Q2	63	14	126	0.00	96	0.52	7,797
FY11-Q3	80	14	128	0.00	99	0.69	7,859
FY11-Q4	78	14	130	0.00	98	0.49	7,913

FY: Fiscal year; Q: quarter.