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The following questions refer to the usual PHC source identified by the respondents |
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Accessibility of services | | |
If the doctor who is responsible for your care is not available, you can see another doctor? | 0. Never/sometimes/often | 1. Always |
How long does it take to see the doctor by appointment? | 0. Two weeks or more | 1. Less than two weeks |
How long does it usually take to get there? | 0. 15 minutes or more | 1. Less than 15 minutes |
The office hours are convenient? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
It is easy to reach someone by telephone to make an appointment? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
It is easy to talk to a doctor or nurse by telephone? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
Continuity | | |
You see the same doctor? | 0. Never/sometimes/often | 1. Always |
How long have you been going there? | 0. Five years or less | 1. More than 5 years |
Your medical history is known? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
They are aware of all the prescribed drugs you take? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
You can receive routine ongoing care for a chronic problem? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
Comprehensiveness | | |
All your health problems are taken care of whether they are physical or psychological? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
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The doctor takes the time to talk to you about prevention and asks you about your lifestyle habits? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
They help you get all the health care services you need? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
Your opinion and what you want are taken into account in the care that you receive? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
You are given help to weigh the pros and cons when you have to make decisions about your health? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
Responsiveness | | |
How long do you have to wait between the scheduled time of appointment and the time you actually see the doctor? | 0. Less than 60 minutes | 1. 60 minutes or more |
The staff answer your questions clearly ? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
You feel respected? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
You are greeted courteously at the reception? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
Your physical privacy is respected? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
The doctors spend enough time with you? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
The local of the clinic are pleasant? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
Perceived care outcomes | | |
The services you get help you to better understand your health problems? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
The services you get help you to prevent certain health problems before they appear? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
The services you get help you to control your health problems? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
The professionals you see encourage you to follow the treatments prescribed? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
The professionals you see help motivate you to adopt good lifestyle habits? | 0. Not at all/a little/somewhat agree | 1. Strongly agree |
Unmet needs | | |
During the last 6 months, did you feel you needed to see a doctor for a health problem but didn’t see one? | 0. No | 1. Yes |
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