Research Article

Patient-Related Factors Influencing Satisfaction in the Patient-Doctor Encounters at the General Outpatient Clinic of the University of Calabar Teaching Hospital, Calabar, Nigeria

Table 2

Patients’ assessment of time with the physician, illness understanding after the consultation, ability to cope with illness, and ability to maintain health after the visit.

CategoriesResponsesSatisfaction with the consultationTotal df value
YesNo
(%) (%) (%)

Patient’s assessment of the time spent in the consultationInadequate6 (1.4)20 (4.6)26 (6.1)65.7930.001
Fair75 (17.5)99 (23.0)174 (40.4)
Adequate115 (26.7)49 (11.4)164 (38.1)
Very adequate59 (13.7)7 (1.6)66 (15.4)

Illness understanding after visitMuch more than before the visit155 (36.1)68 (15.8)223 (51.9)30.1730.001
Little more than before the visit70 (16.3)52 (12.1)22 (28.4)
Same or less than before the visit6 (1.4)10 (2.3)16 (3.8)
No reply24 (5.6)45 (10.5)69 (16.1)

Ability to cope with illness after visitMuch more than before the visit148 (34.4)52 (12.1)200 (46.5)34.520.001
Little more than before the visit67 (15.6)69 (16.1)136 (31.6)
Same or less than before the visit14 (3.26)19 (4.4)33 (7.7)
No reply26 (6.05)35 (8.14)61 (14.2)

Health maintenance after visitMuch more than before the visit156 (36.3)73 (17)229 (53.3)20.1630.001
Little more than before the visit66 (15.3)55 (12.8)121 (28.1)
Same or less than before the visit10 (2.3)10 (2.3)20 (4.7)
No reply23 (5.4)37 (8.6)60 (14.0)