Impacts of Québec Primary Healthcare Reforms on Patients’ Experience of Care, Unmet Needs, and Use of Services

Table 3

(Appendix A) Construction of organizational indicators.

Size of practice
How many general practitioners, including those working part time, currently work at your clinic?
Presence of nurses
How many nurses currently work at your clinic?
Information technologies used in the practice
In your clinic, do you use…
access to the health and social services telecommunications network?
a Web-based appointment system for patients?
computerized tools for continuing professional education?
electronic medical records?
electronic interface to diagnostic imaging laboratory services?
computerized tools to aid medical decision-making?
Blood taking service available in the same building
Are the following services available in the building where your clinic is located…
Blood samples taking?
Radiology available in the same building
Are the following services available in the building where your clinic is located…
Radiology?
Collaboration with other PHC practices
Does your clinic have formal or informal arrangements with other PHC clinics…
to schedule services offered?
to access to technical services?
to exchange resources?
Collaboration with hospitals
Does your clinic have formal or informal arrangements with hospitals…
to schedule services offered?
to access to technical services?
to exchange resources?
Predominant type of visits in the practice
What percentage of walk-in visits to all visits do you provide at your clinic?
0% to 25% = By-appointment visits
26 to 75% = Mixed
51% or more = Walk-in visits
Quantity of diagnostic or therapeutic services available in the practice
At your clinic, are the following services available…
Strep-test?
Skin biopsy?
IUD insertion?
Musculo-skeletal injection/aspiration?
Suture/minor surgery?
Cervical smear (Pap test)?
Childhood vaccination?
Influenza vaccination?
3 or less among these = Few
4 or 5 among these = A fair number
6 or more among these = Several