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Journal of Applied Mathematics and Stochastic Analysis
Volume 9 (1996), Issue 2, Pages 221-228

Retrial queues with recurrent demand option

University of Ulster, Co. Antrim, Jordanstown BT37 0QB, United Kingdom

Received 1 January 1996; Revised 1 March 1996

Copyright © 1996 Hindawi Publishing Corporation. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


The object of this paper is to analyze the model of a queueing system in which customers can call in only to request service: if the server is free, the customer enters service immediately. Otherwise, if the service system is occupied, the customer joins a source of unsatisfied customers called the orbit. On completion of each service the recipient of service has an option of leaving the system completely with probability 1p or returning to the orbit with probability p. We consider two models characterized by the discipline governing the order of rerequests for service from the orbit. First, all the customers from the orbit apply at a fixed rate. Secondly, customers from the orbit are discouraged and reduce their rate of demand as more customers join the orbit. The arrival at and the demands from the orbit are both assumed to be according to the Poisson process. However, the service times for both primary customers and customers from the orbit are assumed to have a general distribution. We calculate several characteristic quantities of these queueing systems.