Installed Base as a Facilitator for User-Driven Innovation: How Can User Innovation Challenge Existing Institutional Barriers?

Table 1

Research framework.

Analytic level	Focus in the analysis	Critical factors/processes
Organizational level: health service provision and so forth.	Identifying the organizational changes processes and reform(s) in the psychiatric health service provisions that have taken place, including changes in work patterns, relations between professionals and the user, and furthermore, institutional and professional interests and conflicts.	Context: institutional variables,; changes in organizations,; important actors and power structures, and; professional interests and conflicts
The application development and user level	Identifying and understanding all phases in the system development process and how they involved various user groups which had different background, experience, and interests in the this work	System development approaches and phases.; Different actors and roles in system development
Information infrastructure level (II)	Understanding the specific characteristics of the different II and their installed base; how they influenced the change processes at different levels (technical, organisational). More specifically: what made it possible to move from an old to a new II?	Characteristics of the two II/IB.; Technical platform, standards, basic functions services, dynamics, type of applications typical users