Use of Expectation Disconfirmation Theory to Test Patient Satisfaction with Asynchronous Telemedicine for Diabetic Retinopathy Detection

Table 2

Descriptive statistics of variables (n=220).

Time	Variable	Mean	Std. Dev.	Min	Max
Pre; (t1)	Service Quality Expectation	3.02	1.19	1	5
Pre; (t1)	Service Preference	3.43	1.26	1	5
Control; (t1)	Health Insurance	0.95	0.22	0	1
Control; (t1)	Prior Service Experience	0.60	0.49	0	1
Post; (t2)	Service Quality Performance	4.01	1.16	1	5
Post; (t2)	Service Preference	4.22	1.09	1	5
Post; (t2)	Disconfirmation	0.99	1.43	-3	4
Post; (t2)	Satisfaction	4.50	0.77	2	5