Counselling for Patients and Family Members: A Follow-Up Study in the Emergency Department

Table 2

Patients’ and family members’ experiences of the amount of counseling.

	Patient			Family member
Amount of counselling	2003	2008	Difference	2003	2008	Difference	P
	M	M		M	M
Information from nursing staff
On illness-related issues	5.02	5.15	𝟎.𝟏𝟑	4.84	4.99	𝟎.𝟏𝟓
On examinations performed	5.16	5.19	𝟎.𝟎𝟑	4.74	5.19	𝟎.𝟒𝟓	*
On care procedures performed	5.26	5.29	𝟎.𝟎𝟑	4.81	5.17	𝟎.𝟑𝟔	*
On post-discharge care related to illness	4.92	4.90	−𝟎.𝟎𝟐	4.88	4.93	𝟎.𝟎𝟓
On medications received	5.06	4.81	−𝟎.𝟐𝟓	4.73	5.16	𝟎.𝟒𝟑
Information from doctor
On illness-related issues	5.08	5.13	𝟎.𝟎𝟓	4.56	5.05	𝟎.𝟒𝟗
On examinations performed	5.15	5.15	𝟎.𝟎𝟎	4.66	5.02	𝟎.𝟑𝟔
On care procedures performed	5.15	5.25	𝟎.𝟏𝟎	4.67	5.01	𝟎.𝟑𝟒
On post-discharge care related to illness	4.86	4.99	𝟎.𝟏𝟑	4.59	4.90	𝟎.𝟑𝟏
On medications received	5.10	4.83	−𝟎.𝟐𝟕	4.59	4.88	𝟎.𝟐𝟗
Experience on the information given to the family member
On illness-related issues	4.78	4.67	−𝟎.𝟏𝟏	5.04	5.17	𝟎.𝟏𝟑
On examinations performed	4.62	4.74	𝟎.𝟏𝟐	5.00	5.27	𝟎.𝟐𝟕
On care procedures performed	4.55	4.93	𝟎.𝟑𝟖	5.00	5.33	𝟎.𝟑𝟑	*
On post-discharge care related to illness	4.49	4.79	𝟎.𝟑𝟎	4.86	5.04	𝟎.𝟏𝟖
On medications received	4.46	4.92	𝟎.𝟒𝟔	4.91	5.18	𝟎.𝟐𝟕
Experience of instructions given
Importance of the presence of family members	4.93	5.11	𝟎.𝟏𝟖	5.60	5.61	𝟎.𝟎𝟏
Confidence in coping at home with the help of instructions	5.20	5.08	−𝟎.𝟏𝟐	4.99	5.38	𝟎.𝟑𝟗
I received information only when I asked for it	2.94	3.04	𝟎.𝟏𝟎	3.32	3.16	−𝟎.𝟏𝟔
Written instructions necessary for coping at home	4.16	4.88	𝟎.𝟕𝟐	4.69	5.19	𝟎.𝟓𝟎	**
Comprehensibility of instructions	5.24	5.33	𝟎.𝟎𝟗	5.37	5.41	𝟎.𝟎𝟒

* ≤ 0.05, ** ≤ 0.01, *** ≤ 0.001.
Mann-Whitney U test.