Research Article

Patients' and Caregivers' Attributes in a Meaningful Care Encounter: Similarities and Notable Differences

Table 4

Similarities and differences between patients and caregivers narratives about a meaningful encounter.

Patients’ perspectivesPatients’ and caregivers’ perspectivesCaregivers’ perspectives
Caregivers’ personal qualitiesCaregivers’ shown/used personal qualitiesCaregivers’ personal qualitiesCaregivers’ shown/used personal qualities

Similarities

TranquilityGive support/assistance TranquilityGive support
EmpatheticTaken seriouslyEmpatheticShow that you care in a sincere manner
CourageBe confirmedCourageBe confirmed
WarmthCreate mutualityWarmthCreate mutuality
Granted timeGive time
Create joyCreate joy and pleasure

Differences

HumilityGive response OpennessJoking
CommitmentAlways be thereBe presentSee what patients need
PatienceGuidingPhysical touch
SensitiveGive information/knowledgeEye contact
EfficientPatients treated as personsCreate moment of togetherness
Inquiring mindAbility to listenReplace patients ability
KindnessAdmit shortcomingsGive opportunities
UnderstandingShow respect
Helping patients with what they want help with
Nourishing communication
 (i) with words
 (ii) without words
Talk kindly