Using the Integration of Discrete Event and Agent-Based Simulation to Enhance Outpatient Service Quality in an Orthopedic Department

Table 2

Waiting time improvement for the orthopedic department.

Consultation session	Average real-world waiting time	Average waiting time after; applying the proposed approach	Waiting time; improvement (%)
1	2:00:59	1:21:42	32.47
2	2:04:21	1:20:38	35.16
3	1:18:46	0:56:48	27.89
4	1:03:34	0:46:49	26.35
5	1:20:34	0:58:18	27.64
6	1:56:54	1:21:14	30.51
7	1:23:24	0:59:33	28.60
8	2:26:24	1:30:26	38.23
9	1:17:42	0:54:54	29.34
10	1:58:55	1:21:08	31.83
11	2:30:23	1:33:46	37.65
12	1:24:27	1:01:57	26.64

hh:mm:ss.