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| Leadership (L) | Related to the commitment of the top management, traditionally considered one of the most powerful forces of quality management. | Xiong et al., 2015; Douglas et al., 2004; Meyer et al., 2001; Woo et al., 2013; Kunst and Lemmink, 2000; McFadden et al., 2015; El-jardali et al., 2008; Lee et al., 2013; Moon et al., 2008; Faye et al., 2013. |
| Sustainability (SY) | Related to the capacity of organizations to be able to withstand the challenges and variations over time, through a process of continuous improvement. | Slaghuis et al., 2013; Xiong et al., 2015; Li et al., 2002; Lee et al., 2013; Goldstein and Naor, 2005; Kunst and Lemmink, 2000. |
| People management construct (PM) | Describes how the organization engages, manages, and develops its workforce. | Choi et al., 2013; Douglas et al., 2004; Phichitchaisopa and Naenna, 2013; Lee et al., 2013; Li et al., 2003; Xiong et al., 2015; Mcfadden et al., 2015; Awuor and Kinuthia, 2013; Choi et al., 2013. |
| Organizational culture construct (O) | Refers to the “state” or set of characteristics that describes affective commitment and the desire to pursue a course in action with a focus on the target. | Nicolas et al., 2006; Woo et al., 2013; Awuor and Kinuthia, 2013; Cheng et al., 2014; Faye et al., 2013; El-Jardali et al. 2008; Woo et al. 2013. |
| Quality management construct (Q) | The literature indicates that the qualities in health organizations include quality practices related to customer satisfaction. | Xiong et al., 2015; El-Jardali et al., 2008; Douglas et al., 2004; Mcfadden et al., 2015; Awuor and Kinuthia, 2013; Choi et al., 2013; Cheng et al., 2014. |
| Process-oriented construct (P) | Process-oriented activities as related to the existence of well-defined processes in all activities of the organization. | Boyer et al., 2012; Kunkel et al., 2007; Kunst and Lemmink, 2000; Awuor and Kinuthia, 2013; Claver et al., 2003; Gowen et al., 2006; Kunkel et al., 2007; Lee et al., 2012. |
| Safety construct (S) | Refers to the common perceptions of an organization’s members about their security policies and practices, which are directly influenced by top management. | Boyer et al., 2012; Mcfadden et al., 2015; Woo et al., 2013. |
| Accreditation construct (A) | Refers to a voluntary evaluation method that aims to guarantee the quality of health services through standards previously defined by ONA. | El-Jardali et al., 2008; Woo et al., 2013. |
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