Strategic Improvement for Quality and Satisfaction of Hospital Information Systems

Table 4

Exploratory factor analysis.

Construct	Items	SAT	IQ	SQ	SEQ
System quality (SQ)	SQ1	0.19	−0.09	0.74	0.06
	SQ2	0.02	−0.01	0.86	0.04
	SQ3	0.24	0.40	0.49	−0.10
Information quality (IQ)	IQ1	−0.06	0.92	−0.04	0.06
	IQ2	0.10	0.86	0.03	−0.01
	IQ3	0.27	0.69	−0.03	0.05
Service quality (SEQ)	SEQ1	0.34	0.01	0.11	0.56
	SEQ2	−0.18	0.32	0.33	0.61
	SEQ3	0.18	−0.02	−0.09	0.84
	SEQ4	0.08	0.11	0.27	0.56
Satisfaction (SAT)	SAT1	0.86	0.06	0.01	0.05
	SAT2	0.60	0.23	0.19	−0.03
	SAT3	0.89	0.00	0.03	0.04
	SAT4	0.90	0.02	0.07	0.01
	SAT5	0.72	0.08	0.02	0.17
Eigenvalue		4.46	3.00	2.40	2.36
Variance explained (%)		29.73	20.03	16.01	15.74
Cronbach’s α		0.95	0.89	0.83	0.90