Research Article
A DEA-Based Decision Support Framework for Organizations’ Performance Evaluation considering TQM and Knowledge Management
Table 15
Required data of area chart of KM.
| | Code | Average of importance values | Average of performance values |
| | K1 | 3.987 | 3.271 | | K2 | 3.759 | 3.080 | | K3 | 3.786 | 3.194 | | K4 | 3.632 | 3.074 | | K5 | 3.768 | 3.003 | | K6 | 3.534 | 3.160 | | K7 | 3.502 | 3.233 | | K8 | 3.464 | 2.645 | | K9 | 3.614 | 3.158 | | K10 | 3.536 | 3.027 | | K11 | 3.617 | 3.065 | | K12 | 3.583 | 3.041 | | Average | 3.648 | 3.079 |
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