A DEA-Based Decision Support Framework for Organizations’ Performance Evaluation considering TQM and Knowledge Management

Table 4

SFs of KM.

Code	Success factor
K1	Leadership and top-management support
K2	Organizational culture
K3	Information technology
K4	KM strategy
K5	Performance measurement
K6	Organizational infrastructure management
K7	Processes and activities
K8	Reward and encouragement
K9	Removing resource limitations
K10	Training and education
K11	Human resource management
K12	Benchmarking