Research Article
A DEA-Based Decision Support Framework for Organizations’ Performance Evaluation considering TQM and Knowledge Management
Table 5
Importance values of SFs of TQM.
| | Code | Name of pharmaceutical company | | Raha | Goldaru | Jey Pharmed Spandana | Amin | Farabi |
| | T1 | 3.917 | 3.684 | 4.667 | 3.875 | 3.846 | | T2 | 3.667 | 3.921 | 3.417 | 3.938 | 3.846 | | T3 | 3.306 | 3.421 | 3.556 | 3.833 | 3.974 | | T4 | 3.750 | 3.579 | 4.000 | 3.250 | 4.538 | | T5 | 3.500 | 3.474 | 3.750 | 3.563 | 4.038 | | T6 | 3.467 | 3.263 | 3.567 | 3.450 | 4.200 | | T7 | 3.139 | 2.982 | 3.889 | 3.167 | 4.205 | | T8 | 3.583 | 3.526 | 3.833 | 3.250 | 3.846 | | T9 | 3.583 | 3.789 | 4.333 | 4.125 | 4.308 | | T10 | 3.467 | 3.589 | 3.833 | 3.525 | 4.376 | | T11 | 3.333 | 2.579 | 3.167 | 3.500 | 3.385 | | T12 | 3.167 | 3.211 | 3.167 | 3.375 | 3.692 | | T13 | 3.250 | 3.263 | 3.833 | 3.375 | 4.308 | | T14 | 3.750 | 3.579 | 4.000 | 3.250 | 4.538 |
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