|
| Criteria | Level of importance | Respondent | Mean |
|
| (a) Delivery/lead time (DT) | | | |
| On time delivery | 19 | 4 | 4.75 |
| No shipping error (incorrect shipment) | 17 | 4 | 4.25 |
| Able to deliver supplies within short lead time | 15 | 4 | 3.75 |
| Products delivered in good conditions | 19 | 4 | 4.75 |
| Proper delivery record and followup | 19 | 4 | 4.75 |
| Applies JIT (just in time) concept | 16 | 4 | 4 |
|
| Total | 105 | 24 | |
|
| Weightage (mean) | 4.3750 | σ | 0.44 |
| Weightage (mean) (%) | 11.6600 |
Var | 0.19 |
| Importance weight | 0.11660 | | |
|
| (b) Support service (SS) | | | |
| Handled by supplier technical experts | 19 | 4 | 4.75 |
| Supplier support readily available | 17 | 4 | 4.25 |
| Promptness of response | 18 | 4 | 4.5 |
|
| Total | 54 | 12 | |
|
| Weightage (mean) | 4.5000 | σ | 0.25 |
| Weightage (mean) (%) | 11.9931 |
Var | 0.06 |
| Importance weight | 0.11993 | | |
|
| (c) Quality factor (QF) | | | |
| Meeting customer requirement and expectations | 19 | 4 | 4.75 |
| Reliability in supply quality | 19 | 4 | 4.75 |
| Product certification | 15 | 4 | 3.75 |
| Provide sample of supply before first ordering | 15 | 4 | 3.75 |
| Proper record on complaints and followup | 15 | 4 | 3.75 |
| Raw material quality and supply reliability | 19 | 4 | 4.75 |
| Special packaging and shipping requirement | 14 | 4 | 3.5 |
| Proper marking and labeling of materials | 15 | 4 | 3.75 |
| Conformance to environmental standard specifications | 15 | 4 | 3.75 |
| Safety and health record performance | 17 | 4 | 4.25 |
|
| Total | 163 | 40 | |
|
| Weightage (mean) | 4.0750 | σ | 0.50 |
| Weightage (mean) (%) | 10.8605 |
Var | 0.25 |
| Importance weight | 0.10860 | | |
|
| (d) Technology (TE) | | | |
| Availability of production facilities and capacity | 16 | 4 | 4 |
| Technological capabilities for future improvement | 16 | 4 | 4 |
| Innovativeness in product design and development | 16 | 4 | 4 |
| Technical support on product development | 19 | 4 | 4.75 |
| Intellectual property | 12 | 4 | 3 |
| Information system capability (ICT, EDI, ERP, barcode) | 15 | 4 | 3.75 |
| Shorter product development lead time | 16 | 4 | 4 |
|
| Total | 110 | 28 | |
|
| Weightage (mean) | 3.9286 | | 0.51 |
| Weightage (mean) (%) | 10.4702 |
Var | 0.26 |
| Importance weight | 0.10470 | | |
|
| (e) Price/cost (PR) | | | |
| Competitive pricing | 18 | 4 | 4.5 |
| Additional discount for large volume purchase | 15 | 4 | 3.75 |
| No charges to distribution/logistic costs | 13 | 4 | 3.25 |
| No charges after sales services costs | 13 | 4 | 3.25 |
| No additional costs for small volume order | 16 | 4 | 4 |
|
| Total | 75 | 20 | |
|
| Weightage (mean) | 3.7500 | σ | 0.53 |
| Weightage (mean) (%) | 9.9943 |
Var | 0.28 |
| Importance weight | 0.09994 | | |
|
| (f) Factory capacity and capability (FC) | | | |
| High production capacity | 16 | 4 | 4.00 |
| Capability to cope with any order changes | 16 | 4 | 4.00 |
| Maintain workforce competency | 17 | 4 | 4.25 |
| Reliable production facilities | 19 | 4 | 4.75 |
| Reliable maintenance programme | 17 | 4 | 4.25 |
| Apply OEE concept | 15 | 4 | 3.75 |
|
| Total | 100 | 24 | |
|
| Weightage (mean) | 4.1667 | σ | 0.34 |
| Weightage (mean) (%) | 11.1048 |
Var | 0.12 |
| Importance weight | 0.11105 | | |
|
| (g) Supplier background (SB) | | | |
| Industry and technological knowledge on product | 16 | 4 | 4 |
| Having own transportation | 15 | 4 | 3.75 |
| Strong financial management and support | 19 | 4 | 4.75 |
| Approved supplier to other established Tier 1 or 2 company | 16 | 4 | 4 |
| Available supply of skilled workforce | 16 | 4 | 4 |
| Strategic geographical location of the supplier | 16 | 4 | 4 |
|
| Total | 98 | 24 | |
|
| Weightage (mean) | 4.0833 | σ | 0.34 |
| Weightage (mean) (%) | 10.8827 |
Var | 0.12 |
| Importance weight | 0.10883 | | |
|
| (h) Flexibility (FL) | | | |
| Flexible manufacturing system | 17 | 4 | 4.25 |
| Flexibility in operation and production | 18 | 4 | 4.50 |
| Flexibility in product design changes | 17 | 4 | 4.25 |
| Flexibility to respond on changes in requirement | 18 | 4 | 4.50 |
|
| Total | 70 | 16 | |
|
| Weightage (mean) | 4.3750 | σ | 0.14 |
| Weightage (mean) (%) | 11.6600 |
Var | 0.02 |
| Importance weight | 0.11660 | | |
|
| (i) Other management system requirements (MS) | | | |
| Kanban | 17 | 4 | 4.25 |
| Kaizen | 18 | 4 | 4.50 |
| TPS (Toyota production system) | 17 | 4 | 4.25 |
| Six sigma | 16 | 4 | 4.00 |
| 5S implementation | 19 | 4 | 4.75 |
| Failure modes and effect analysis (FMEA) | 16 | 4 | 4.00 |
| Statistical process control (SPC) | 15 | 4 | 3.75 |
| Production part approval process (PPAP) | 17 | 4 | 4.25 |
| Advanced product quality planning (APQP) | 18 | 4 | 4.50 |
| Measurement systems analysis (MSA) | 18 | 4 | 4.50 |
| TS16949 technical specification | 17 | 4 | 4.25 |
| ISO 9001 quality management system | 17 | 4 | 4.25 |
| ISO 14001 environmental management system | 17 | 4 | 4.25 |
| OHSAS 18001 safety and health management system | 17 | 4 | 4.25 |
|
| Total | 239 | 56 | |
|
| Weightage (mean) | 4.2679 | | 0.25 |
| Weightage (mean) (%) | 11.3745 | | 0.06 |
| Importance weight | 0.11374 | | |
|
| Grand total weightage (mean) | 37.5214 | | |
|
