|
| Selection criteria | Definition of the criteria | References |
|
| On-time delivery | Deliver a product or service that meets customer requirements against a specification for delivery time. On-time delivery is measured as percent achievement within a window of time that brackets the customer-requested date and/or the business' committed date, and is not improved by quoting long lead times and turning down tough business. | Stock et al., [62]
Çakır et al., [8] |
|
| Price | A key determinate in the purchasing decision. It is the price that a good or service is offered at, or will fetch, in the marketplace | Çakır et al., [8]
Özbek and Eren, [63] |
|
| Product availability | Reaching or to be able to find a product at the time you need or want it. Retailers and manufacturers across the world are losing out to store and brand switching as consumers substitute products which are unavailable or difficult to find. | Özbek and Eren, [63] |
|
| Reliability | This criterion ensures that products or services are reliable and contribute to overall customer satisfaction. | Lynch [64] |
|
| Firm background | The achievements of the factory in the past concerning the service or the product that has been provided by now will be evaluated in this criterion. | Çakır et al., [8]
Özbek and Eren, [63] |
|
| Firm reputation | Considered as a component of the identity as defined by others. Reputation is a fundamental instrument of social order, based upon distributed, spontaneous social control. | Kabir [52]; Çakır et al., [8] |
|
| Knowledge sharing | Traditional information sharing referred to one-to-one exchanges of data between a sender and receiver. These information exchanges are implemented via dozens of open and proprietary protocols message and file formats. As criterion, information sharing is a platform that will provide controlled data and information exchange between the customer and the supplier through predefined policies, guidelines, and standards to keep privacy, security, and data quality. | Lynch [64]
Stock et al., [62]
Bagchi and Virum [65] |
|
| Flexibility | The ability of the system to adapt to market demands. In another words, the ability of a system to respond to potential internal or external changes affecting its value delivery, in a timely and cost-effective manner. Thus, flexibility is the ease with which the system can respond to uncertainty in a manner to sustain or increase its value delivery. | Çakır et al., [8]
Özbek and Eren [63]
Kabir [52] |
|
