Table of Contents
Journal of Industrial Engineering
Volume 2014, Article ID 980473, 10 pages
http://dx.doi.org/10.1155/2014/980473
Research Article

Inclusion of Management Desirability and Risk in Service FMEA-Based Corrective Action Selection Methodology

1Department of Mechanical Engineering, Sam Ratulangi University, Manado 95115, Indonesia
2Department of Marketing, National Chung Hsing University, Taichung 40227, Taiwan
3Department of Systems Management and Engineering, Pukyong National University, Busan 608-737, Republic of Korea

Received 29 August 2013; Accepted 3 December 2013; Published 28 January 2014

Academic Editor: Somasundaram Kumanan

Copyright © 2014 Agung Sutrisno et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

When selecting competing corrective actions on FMEA, decision makers may have a different desirability to target a certain improvement goal. Besides, once the corrective actions have been implemented, there may exist a considerable degree of risk due to the possible uncertainties of the outcome. This paper attempts to present FMEA-based corrective action prioritization, incorporating both management desirability and implementation relevant risk into the model. To reflect team desirability and risk attitude in estimating the attractiveness of corrective actions, the Derringer desirability and risk aversion factor are used. An illustrative example is provided to demonstrate the applicability of the proposed model.