Research Article
Inclusion of Management Desirability and Risk in Service FMEA-Based Corrective Action Selection Methodology
Table 5
Estimation on the score of effort components of each corrective action.
| | Failure mode | Corrective action | Implementing cost score | Success lead time score | Risk aversion factor |
| | Unreliable supply of good/merchandise (FM1) | Performing supplier evaluation () | 7 | 3 | 0.3 | | Improve supplier relationship () | 5 | 5 | 0.3 | | Add adequacy of suppliers () | 8 | 5 | 0.5 | | Improve technique of marketing research () | 10 | 2 | 0.3 | | Facilitate intercompany upward communication () | 2 | 4 | 0.1 | | Improve focus on customer relationship communication () | 4 | 2 | 0.3 |
| | Air conditioning malfunction (FM2) | Invest staff on attending AC training () | 5 | 3 | 0.2 | | Purchase new AC equipments () | 6 | 1 | 0.1 | | Empower available crew () | 2 | 4 | 0.3 |
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