A Chatbot System for Mental Healthcare Based on SAT Counseling Method

Table 3

Stress characteristic check scores before and after using the courses (Chatbot course: ; Web course: ).

Scale	Chatbot course average ± SD	Web course average ± SD	value^1
Self-esteem
Before	6.93 ± 2.76	6.00 ± 3.07	0.208
After	8.00 ± 2.17	6.42 ± 3.50
value^2	0.024	0.314
State-trait anxiety inventory (STAI)
Before	45.33 ± 8.14	45.83 ± 12.68	0.480
After	40.80 ± 8.28	40.33 ± 12.81
value^2	0.038	0.245
Self-rating depression scale (SDS)
Before	41.07 ± 9.54	47.42 ± 13.27	0.106
After	37.73 ± 8.14	45.33 ± 16.76
value^2	0.043	0.193
Health counseling necessity
Before	7.00 ± 3.74	7.92 ± 4.36	0.304
After	5.80 ± 3.43	7.58 ± 4.32
value^2	0.192	0.856
Self-repression behavioral trait
Before	10.40 ± 2.32	9.92 ± 3.87	0.199
After	10.27 ± 2.55	8.92 ± 3.87
value^2	0.875	0.465
Difficulty in recognizing emotions
Before	8.60 ± 3.87	8.17 ± 4.26	0.432
After	7.40 ± 3.44	8.50 ± 3.99
value^2	0.102	0.758

¹Mann–Whitney’s U test for difference in score between groups (). ²Wilcoxon’s signed-rank test for score change in each group ().