A Chatbot System for Mental Healthcare Based on SAT Counseling Method

Table 4

The score of the questionnaire based on the TAM model (Chatbot course: ; Web course: ).

Scale	Average ± SD
PU (perceived usefulness)
Chatbot course	24.73 ± 6.09	0.078^†
Web course	21.92 ± 4.89
PEOU (perceived ease of use)
Chatbot course	18.53 ± 2.92	0.030
Web course	17.33 ± 1.44
AU (attitude toward using)
Chatbot course	21.27 ± 5.06	0.140
Web course	19.50 ± 3.75
BI (behavioral intention to use)
Chatbot course	16.00 ± 3.09	0.027
Web course	13.25 ± 3.44

Mann–Whitney’s U test: ; .