Research Article
A Chatbot System for Mental Healthcare Based on SAT Counseling Method
Table 4
The score of the questionnaire based on the TAM model (Chatbot course:
; Web course:
).
| Scale | Average ± SD | |
| PU (perceived usefulness) | | | Chatbot course | 24.73 ± 6.09 | 0.078† | Web course | 21.92 ± 4.89 |
| PEOU (perceived ease of use) | | | Chatbot course | 18.53 ± 2.92 | 0.030 | Web course | 17.33 ± 1.44 |
| AU (attitude toward using) | | | Chatbot course | 21.27 ± 5.06 | 0.140 | Web course | 19.50 ± 3.75 |
| BI (behavioral intention to use) | | | Chatbot course | 16.00 ± 3.09 | 0.027 | Web course | 13.25 ± 3.44 |
|
|
Mann–Whitney’s U test: ; . |