Mobile Information Systems Usage and Doctor-Patient Relationships: An Empirical Study in China

Table 3

Reliability and validity.

Items	CR	Alpha	AVE	SU	TM	TD	TH	PS	YH
SU	0.824	0.700	0.611	0.782
TM	0.851	0.662	0.742	0.389	0.861
TD	0.907	0.846	0.765	0.391	0.556	0.875
TH	0.925	0.878	0.803	0.395	0.578	0.681	0.896
PS	1.000	1.000	1.000	0.310	0.423	0.624	0.581	1.000
YH	0.914	0.859	0.780	0.372	0.642	0.526	0.584	0.394	0.883

Note. SU: use of online appointment system; TM: perceived transparent; TD: trust in doctors; TH: trust in hospital; PS: patient satisfaction; YH: doctor-patient relationship improvement.