Research Article

The Impact of Context Awareness and Ubiquity on Mobile Government Service Adoption

Table 2

M-government application services [54].

Complexity/costBack-office applicationsFront-office applications

LowField survey/inspection: statistics management, meter reading, land use/prices, consumer prices, etc.Information provision: messaging retrieval—SMS alerts for various issues (such as energy shortage, results notifications, and meetings), job openings, public transportation, tourism, weather, and location-based services (LBSs).
Facility/project management: buildings, parking lots, roadway facilities, construction projects, warehousing inventory, etc.Emergency report response: reporting accident, fire, crime, and other major disasters and taking emergency measures
Regulation/police/law enforcement: driving/parking enforcement, incident reporting, pollution monitoring, etc.Information collection/poll/voting: bulletin board, policy monitoring, opinion poll, voting, etc.
Teleworking/collaboration: out of office; sanctions/transactions, wireless inter-departmental/agency data sharing, etc.Permit/licensing/registration: application, registration, permit, licensing, etc.
HighTax/payment: tax, fees, charges, and fines via mobile payment methods