Evaluating the Performance of Taiwan Homestay Using Analytic Network Process

Table 2

Final framework.

Aspect	References	Criteria	References
		To utilize natural ventilation sufficiently (A1)	[34, 35]
		To utilize plenty natural light (A2)
		To use non-toxic paint (A3)	[35]
Surroundings of the building and features (A)	[32, 34]	To maintain the land’s vitality and good condition in the process of design and construction (A4)
		To incorporate the local heritage and landscape elements into design (A5)	[31, 35]
		The beautification and uniqueness of the interior design (A6)	[32, 34, 39]
		Greenization and uniqueness of the garden design (A7)
		Service attitude (e.g., reception service, to treat lodgers with voice of the customers) (B1)	[30, 32, 34]
Service quality (B)	[12, 31, 32, 34]	Pick-up service (offering free pick-up service) (B2)	[12, 32, 34, 39]
		Information service (e.g., local hot spot, tour route planning) (B3)	[31, 32, 34, 39]
		Catering service and quality (e.g., the hosts prepare diversified breakfast in person, freshness of ingredients) (B4)	[12, 31, 32, 34, 39]
		Cooking facilities (e.g., kitchen) (C1)	[31, 34, 39]
		Parking space (C2)	[31, 32, 34, 39]
Homestay facilities (C)	[31, 34, 39]	Safety facilities (e.g., emergency lighting setting, fire prevention settings) (C3)	[31, 32, 34, 39]
		Medical aid (e.g., first-aid box) (C4)	[31, 39]
		Room settings (C5)	[12, 31, 39]
		Room tidiness (D1)	[32, 34, 39]
		Room coziness (D2)	[30, 32, 34]
		Room privacy (D3)	[34]
Homestay operation and management (D)	[12, 39]	Safety (e.g., lodger insurance and room safety) (D4)	[12, Expert Interview]
		Room themes and features, for instance, oceanic themes (D5)	[12]
		Homestay features (e.g., aboriginal culture) (D6)
		Overall ambience forming (D7)	[39]
		Overall tidiness and hygiene (D8)	[32, 39]
		Degree of interaction between hosts and lodgers (E1)	[12, 32]
		Guiding services (E2)	[31, 32, 34]
Homestay geist and community co-prosperity (E)	[12, 35], [Expert Interview]	Arranging local experiential activities and food (E3)	[30, 31, 39]
		Contribution for living quality of local community (E4)	[12, 34]
		Initiating preserving actions toward local resources (E5)	[35]
		Promoting and preserving local cultural resources (E6)	[Expert Interview]