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Mathematical Problems in Engineering
Volume 2013, Article ID 716534, 11 pages
http://dx.doi.org/10.1155/2013/716534
Research Article

Congestion Service Facilities Location Problem with Promise of Response Time

1School of Management, South-Central University for Nationalities, Wuhan 430074, China
2Department of Automation, Wuhan University, Wuhan 430072, China

Received 19 July 2013; Revised 15 September 2013; Accepted 10 October 2013

Academic Editor: Pui-Sze Chow

Copyright © 2013 Dandan Hu et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

In many services, promise of specific response time is advertised as a commitment by the service providers for the customer satisfaction. Congestion on service facilities could delay the delivery of the services and hurts the overall satisfaction. In this paper, congestion service facilities location problem with promise of response time is studied, and a mixed integer nonlinear programming model is presented with budget constrained. The facilities are modeled as M/M/c queues. The decision variables of the model are the locations of the service facilities and the number of servers at each facility. The objective function is to maximize the demands served within specific response time promised by the service provider. To solve this problem, we propose an algorithm that combines greedy and genetic algorithms. In order to verify the proposed algorithm, a lot of computational experiments are tested. And the results demonstrate that response time has a significant impact on location decision.