Staffing to Maximize Profit for Call Centers with Impatient and Repeat-Calling Customers

Table 1

The impact of first arrival customers on call center.

5	7	10	15	20	30	50
	12	17	23	34	45	65	106
TP	21.35	31.82	48.14	76.03	104.4	162.09	279.06
	9.14	13.23	18.93	28.93	39.02	58.64	98.55
	0.992	0.995	0.995	0.996	0.996	0.996	0.997
	0.906	0.942	0.943	0.963	0.975	0.977	0.985
	0.762	0.778	0.823	0.851	0.867	0.902	0.93