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Mathematical Problems in Engineering
Volume 2016, Article ID 8532607, 15 pages
Research Article

A QFD-Based Evaluation Method for Business Models of Product Service Systems

1School of Computer Science and Technology, Harbin Institute of Technology, Harbin, Heilongjiang 150001, China
2College of Computer Science and Technology, Huaqiao University, Xiamen, Fujian 361021, China
3Birmingham Business School, University of Birmingham, Birmingham B15 2TT, UK

Received 2 April 2016; Revised 6 May 2016; Accepted 15 May 2016

Academic Editor: Benoit Iung

Copyright © 2016 Tianyang Li et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


Organizations have been approaching Product Service Systems (PSS) in unoptimized business model fashions. This is partially because there is ineffective evaluation of PSS business models. Therefore, a more sufficient evaluation method might advance the evaluation of PSS business models and assist organizations that are considering a servitisation strategy. In this paper, we develop a value oriented method by using the Quality Function Deployment (QFD) technique to employ correlations derived from the design information of PSS business models to evaluate these PSS business models. We describe the method applying steps and its practical application in a real life case study. This method improves the formulation of an evaluation step within a design process of PSS business models based on correlations of different dimensions of the PSS value and PSS business models; it allows a balance between the customer value and organization value that are delivered by PSS business models to be made quantitatively. Finally, it fosters the effective utilization of the design information accumulated in the earlier part of the design process to quantitatively evaluate whether a PSS business model is optimized for providing appropriate values for customers and organizations.