Analyzing and Dealing with the Distortions in Customer Requirements Transmission Process of QFD

Table 5

The relationship between customer requirements and technical characteristics.

	TC1	TC2	TC3	TC4	TC5
CR1	○	●	△
CR2		●		●
CR3		△	●	△
CR4			○	○	○

Note. Relationship: ● strong; ○ moderate; △ weak [6].