An Integrated Approach for Shift Scheduling and Rostering Problems with Break Times for Inbound Call Centers

<table class="fixed-width table-group" id="tab5"><tr><td><table class="table"><colgroup><col style="width:5.76em"/><col style="width:3.53em"/><col style="width:10.90em"/></colgroup><tr><td class="thead-hr" colspan="3"><hr/></td></tr><tr class="thead"><td class="align_left">Parameters</td><td class="align_center">Value</td><td class="align_center">Unit</td></tr><tr><td class="thead-hr" colspan="3"><hr/></td></tr><tr><td class="align_left"><span style="width: 17.0509ptpx;"><svg height="11.9805pt" id="M138" style="vertical-align:-0.2063999pt" version="1.1" viewbox="-0.0498162 -11.7741 17.0509 11.9805" width="17.0509pt" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g transform="matrix(.013,0,0,-0.013,0,0)"><path d="M645 631C614 643 545 666 457 666C215 666 23 519 23 283C23 90 158 -16 337 -16C412 -16 489 2 522 10C543 39 590 127 606 167L580 181C519 89 459 18 348 18C201 18 122 136 122 287C122 464 244 632 435 632C544 632 602 595 608 472L639 475C643 526 645 581 645 631Z"></path></g><g transform="matrix(.0091,0,0,-0.0091,8.684,-5.741)"><path d="M870 650H600L593 618C681 609 684 605 669 516L641 367H261L286 516C302 603 313 610 391 618L398 650H132L123 618C214 610 218 606 200 516L127 130C113 46 107 40 25 32L18 0H290L298 32C204 40 200 42 214 130L250 321H631L596 131C580 47 573 39 484 32L475 0H753L762 32C673 39 668 46 685 130L757 516C772 606 778 610 861 618L870 650Z"></path></g></svg></span></td><td class="align_center">12</td><td class="align_center">TL/Operator per hour</td></tr><tr><td class="align_left"><span style="width: 14.9957ptpx;"><svg height="11.9805pt" id="M139" style="vertical-align:-0.2063999pt" version="1.1" viewbox="-0.0498162 -11.7741 14.9957 11.9805" width="14.9957pt" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g transform="matrix(.013,0,0,-0.013,0,0)"><path d="M645 631C614 643 545 666 457 666C215 666 23 519 23 283C23 90 158 -16 337 -16C412 -16 489 2 522 10C543 39 590 127 606 167L580 181C519 89 459 18 348 18C201 18 122 136 122 287C122 464 244 632 435 632C544 632 602 595 608 472L639 475C643 526 645 581 645 631Z"></path></g><g transform="matrix(.0091,0,0,-0.0091,8.684,-5.741)"><path d="M622 479C622 589 545 650 400 650H146L140 618C229 609 230 602 215 527L135 132C117 43 112 41 27 32L18 0H305L313 32C213 40 205 44 222 132L251 284L324 262H365C484 269 622 333 622 479ZM528 477C528 356 420 305 344 305C300 305 276 314 259 321L303 554C311 597 313 600 331 606C345 611 361 614 379 614C463 614 528 580 528 477Z"></path></g></svg></span></td><td class="align_center">3</td><td class="align_center">TL/Operator per period</td></tr><tr><td class="align_left"><span style="width: 13.6804ptpx;"><svg height="12.1266pt" id="M140" style="vertical-align:-0.2063999pt" version="1.1" viewbox="-0.0498162 -11.9202 13.6804 12.1266" width="13.6804pt" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g transform="matrix(.013,0,0,-0.013,0,0)"><path d="M645 631C614 643 545 666 457 666C215 666 23 519 23 283C23 90 158 -16 337 -16C412 -16 489 2 522 10C543 39 590 127 606 167L580 181C519 89 459 18 348 18C201 18 122 136 122 287C122 464 244 632 435 632C544 632 602 595 608 472L639 475C643 526 645 581 645 631Z"></path></g><g transform="matrix(.0091,0,0,-0.0091,8.684,-5.741)"><path d="M463 633C453 636 427 644 417 648C388 660 349 667 316 667C183 667 100 592 100 483C100 398 176 335 223 305L259 282C321 242 358 203 358 149C358 66 301 22 234 22C110 22 70 131 57 208L24 205L28 48C51 23 128 -17 215 -17C342 -17 446 60 446 174C446 262 394 310 317 361L284 383C229 420 183 455 183 515C183 569 222 628 298 628C384 628 418 563 428 481L461 487C459 527 458 593 463 633Z"></path></g></svg></span></td><td class="align_center">300</td><td class="align_center">TL/Shift</td></tr><tr><td class="align_left"><span style="width: 16.0461ptpx;"><svg height="11.9805pt" id="M141" style="vertical-align:-0.2063999pt" version="1.1" viewbox="-0.0498162 -11.7741 16.0461 11.9805" width="16.0461pt" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g transform="matrix(.013,0,0,-0.013,0,0)"><path d="M645 631C614 643 545 666 457 666C215 666 23 519 23 283C23 90 158 -16 337 -16C412 -16 489 2 522 10C543 39 590 127 606 167L580 181C519 89 459 18 348 18C201 18 122 136 122 287C122 464 244 632 435 632C544 632 602 595 608 472L639 475C643 526 645 581 645 631Z"></path></g><g transform="matrix(.0091,0,0,-0.0091,8.684,-5.741)"><path d="M757 650H506L497 618C579 615 596 608 596 570S591 477 571 380L560 327C516 117 435 41 309 41C199 41 108 114 144 303L187 529C202 609 208 612 291 618L296 650H30L24 618C109 612 113 606 99 529L58 299C33 161 62 83 113 41C161 0 222 -17 283 -17C348 -17 417 3 470 48C546 111 584 203 603 311L615 380C631 474 647 531 658 567C667 599 672 616 750 618L757 650Z"></path></g></svg></span></td><td class="align_center">100</td><td class="align_center">TL/Operator per period</td></tr><tr><td class="align_left"><span style="width: 11.0606ptpx;"><svg height="8.68572pt" id="M142" style="vertical-align:-0.0498209pt" version="1.1" viewbox="-0.0498162 -8.6359 11.0606 8.68572" width="11.0606pt" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g transform="matrix(.013,0,0,-0.013,0,0)"><path d="M828 650H570L564 622C646 614 650 609 634 524L604 366H253L281 524C296 608 308 615 382 622L388 650H132L126 622C211 615 214 609 198 524L121 122C106 42 102 35 23 28L17 0H276L282 28C196 35 191 40 206 122L243 324H597L559 123C544 42 537 35 452 28L446 0H710L716 28C632 35 628 43 643 122L719 524C735 610 741 615 822 622L828 650Z"></path></g></svg></span></td><td class="align_center">7</td><td class="align_center">Days</td></tr><tr class="table-tr"><td colspan="3"><hr class="tbody-hr"/></td></tr></table></td></tr><tr class="table-fn"><td><div>TL=Turkish liras<br/></div></td></tr></table>

<div>Input data for Model 1 parameters.</div>

Mathematical Problems in Engineering

tab5

Table 5

Table 5: An Integrated Approach for Shift Scheduling and Rostering Problems with Break Times for Inbound Call Centers 