A Novel Approach Based on Kano Model, Interval 2-Tuple Linguistic Representation Model, and Prospect Theory for Apperceiving Key Customer Requirements

Table 2

Kano evaluation table.

		Dysfunctional question:
		“If [the product] did not satisfied [feature x],; how do you feel?”
		Like	Of course	Neutral	Could understand	Dislike
Functional question: If [the product] satisfied [feature x], how would you feel?	Like	Q	A	A	A	O
	Of course	R	I	I	I	M
	Neutral	R	I	I	I	M
	Could understand	R	I	I	I	M
	Dislike	R	R	R	R	Q