An Outranking Multicriteria Method for Nominal Classification Problems with Minimum Performance Profiles

Table 3

Criteria for the evaluation of retailers [37].

Criterion	Definition	Scale
	Retailer size (average daily sales in 1000 Euros)	1-100
	Intensity of EFT/PoS (percentage of daily sales through EFT/PoS	1-100
	Average value per EFT/PoS transaction (in Euros)	1-100
	Average cost per EFT/PoS terminal (in Euros)	1-100
	EFT/PoS terminal profitability (average monthly revenue per terminal [in Euros]/average monthly cost per terminal [in Euros])	1-100
	Average growth rate (indicator showing monthly increase in transaction ratio)	1-100
	Merchant class (based on bank’s merchant type definition, according to merchant activity)	1-100
	Collaboration efficiency (index based on merchants calls to bank support center)	1-100
	Exclusivity (index based on retailer’s exclusive collaboration; normally a retailer has installed at the same place EFT/PoS terminals from several competing banks)	1-100
	Location (Index based on retailer’s distance factors from areas with high traffic)	1-100
	Opening hours (index based on retailer’s opening hours)	1-100
	Training of employees (index expressing employees’ expertise on EFT/PoS)	1-100
	Alternative channels (index expressing usage degree of bank’s alternative payment channels from retailer)	1-100

EFT/PoS: Electronic Fund Transfer at Point Sale.
Source: [37].