OTAs Selection for Hot Spring Hotels by a Hybrid MCDM Model

Table 1

Definitions of the selection criteria.

Perspective	Criteria	Definition
Use	C1: Quick	Can complete transactions quickly.
	C2: Secure	Can complete transactions securely.
	C3: Easy	Easy to use.
System	C4: Flexible	Allows users to modify bookings.
	C5: Responsive	Can respond to problems appropriately.
	C6: Commission-based	Commission fee.
Credibility	C7: User	Number of users.
	C8: Reputable	Reputation.
	C9: Sales-focused	Selling performance.
Product	C10: Varied	Variety of products available.
	C11: Unique	Uniqueness of products.
	C12: High-quality	Quality of products.