Application of Service Modular Design Based on a Fuzzy Design Structure Matrix: A Case Study from the Mining Industry

Table 12

Evaluation matrix of functional relationship between service activities.

	Service activity number
	1	……	8	9	10	11	……
1			……	0	(0, 0.1, 0.3), 1	(0, 0.1, 0.3), 1	……
					(0.2, 0.3, 0.4), 0	(0.2, 0.3, 0.4), 0
					(0.4, 0.5, 0.6), 0	(0.4, 0.5, 0.6), 0
					(0.6, 0.7, 0.8), 0	(0.6, 0.7, 0.8), 0
					(0.8, 0.9, 1), 0	(0.8, 0.9, 1), 0
……
8	(0, 0.1, 0.3), 1		1	(0, 0.1, 0.3), 0	(0, 0.1, 0.3), 0	(0, 0.1, 0.3), 0	……
	(0.2, 0.3, 0.4), 0			(0.2, 0.3, 0.4), 0	(0.2, 0.3, 0.4), 0	(0.2, 0.3, 0.4), 0
	(0.4, 0.5, 0.6), 0			(0.4, 0.5, 0.6), 0	(0.4, 0.5, 0.6), 0.4	(0.4, 0.5, 0.6), 0.4
	(0.6, 0.7, 0.8), 0			(0.6, 0.7, 0.8), 0	(0.6, 0.7, 0.8), 0.2	(0.6, 0.7, 0.8), 0.2
	(0.8, 0.9, 1), 0			(0.8, 0.9, 1), 1	(0.8, 0.9, 1), 0.4	(0.8, 0.9, 1), 0.4
9	0	……	(0, 0.1, 0.3), 0	1	(0, 0.1, 0.3), 0	(0, 0.1, 0.3), 0	……
			(0.2, 0.3, 0.4), 0		(0.2, 0.3, 0.4), 0	(0.2, 0.3, 0.4), 0.2
			(0.4, 0.5, 0.6), 0		(0.4, 0.5, 0.6), 0.4	(0.4, 0.5, 0.6), 0.6
			(0.6, 0.7, 0.8), 0		(0.6, 0.7, 0.8), 0.2	(0.6, 0.7, 0.8), 0.2
			(0.8, 0.9, 1), 1		(0.8, 0.9, 1), 0.4	(0.8, 0.9, 1), 0
10	0	……	(0, 0.1, 0.3), 0	(0, 0.1, 0.3), 0	1	(0, 0.1, 0.3), 0	……
			(0.2, 0.3, 0.4), 0	(0.2, 0.3, 0.4), 0		(0.2, 0.3, 0.4), 0
			(0.4, 0.5, 0.6), 0.4	(0.4, 0.5, 0.6), 0.4		(0.4, 0.5, 0.6), 0.2
			(0.6, 0.7, 0.8), 0.2	(0.6, 0.7, 0.8), 0.2		(0.6, 0.7, 0.8), 0.6
			(0.8, 0.9, 1), 0.4	(0.8, 0.9, 1), 0.4		(0.8, 0.9, 1), 0.2
11	0	0	(0, 0.1, 0.3), 0	(0, 0.1, 0.3), 0	(0, 0.1, 0.3), 0	1	……
			(0.2, 0.3, 0.4), 0	(0.2, 0.3, 0.4), 0.2	(0.2, 0.3, 0.4), 0
			(0.4, 0.5, 0.6), 0.4	(0.4, 0.5, 0.6), 0.6	(0.4, 0.5, 0.6), 0.2
			(0.6, 0.7, 0.8), 0.2	(0.6, 0.7, 0.8), 0.2	(0.6, 0.7, 0.8), 0.6
			(0.8, 0.9, 1), 0.4	(0.8, 0.9, 1), 0	(0.8, 0.9, 1), 0.2
……