Patients' Perceptions of Nurses' Behaviour That Influence Patient Participation in Nursing Care: A Critical Incident Study

Table 2

An overview of the two main areas along with patients’ responses to nurses’ behaviours, based on patients’ narratives of critical incidents.

Main areas	Patients’ responses	Nurses’ behaviours
	Regarded as a person	- Accessible; - Confirms; - Listens and asks
Stimulating patient participation	Engaged through information	- Gives necessary explanations; - Gives written material; - Acts as intermediary of contacts; - Gives tips about self-care
	Acknowledged as competent	- Discusses and makes agreements; - Hands over responsibility
	Abandoned without backup	- Withdraws; - Nonsupportive during the medical ward round
Inhibiting patient participation	Belittled verbally	- Disparages with baby talk; - Makes ironic remarks about an experience
	Ignored without influence	- Decides herself and reject views; - Answers curtly; - Neglects making notes in records