| (1) As a starting point I would like to find out a little more about you. What experience have you had |
| with client transfers? |
| (2) What would you describe as the key steps in the transfer process? |
| (3) Reflecting on your own experience, tell me a story about a time when you experienced an “exceptional client |
| transfer”—a high point—where you may have felt “Wow, wouldn’t it be wonderful if the client/client |
| transfer experience was like this all the time?” |
| (4) Sometimes our work requires us to deal with delays, bottlenecks, unanticipated problems or other obstacles |
| that make our jobs difficult. Fortunately, over time, we all learn about or discover tricks and workarounds to |
| help us overcome these barriers. We do this in an effort to deliver quality care. Tell me about the tips |
| or creative workarounds you’ve learned in this handoff! |
| (5) In your opinion, how might the College of Nurses or other regulatory and/or professional bodies provide |
| better support for exceptional client/client transfer? |
| (6) Imagine that a nurse (who is a good friend and colleague) just called you to tell you that a decision is about |
| to be made about the transfer of your loved one to another health care setting. What would you ask |
| your nurse friend to do to ensure the best possible transfer? Who do you want included in the decision-making? |
| What request(s) would you make? What information/documentation would you request? |
| (7) As a final question, imagine it is three years from now and exceptional client transfer experiences are |
| the new normal. Please describe in detail how you see the process functioning. What are we doing that |
| is new, different or better? What 3 changes have been implemented? What barriers needed to be broken |
| down to achieve the changes? What did we do to make sure the changes occurred in a smooth and rapid fashion? |
