Indicators for Evaluating the Performance and Quality of Care of Ambulatory Care Nurses

Table 1

Comparison of indicators from this scoping review and those of Dubois et al. [15].

	Indicators		Indicators
	Scoping review		Dubois et al. [15]
	( = 319)		( = 444)
		%		%
Acquiring, deploying, and maintaining resources
Nursing staff supply
Quantity	7	2.2	17	3.8
Types	14	4.4	18	4.1
Skill mix	9	2.8	18	4.1
Patient profiles	2	0.6	12	2.7
Management of working conditions
Physical, material, and technological resources	7	2.2	10	2.3
Employment conditions	6	1.9	13	2.9
Nursing staff maintenance
Health and quality of life at work	1	0.3	2	0.5
Satisfaction with working conditions	5	1.6	9	2.0
Retention	4	1.3	9	2.0
Absenteeism	3	0.9	6	1.4
Economic sustainability
Costs	6	1.9	3	0.7
Costs per visit	1	0.3	11	2.5
Total: acquiring, deploying, and maintaining resources	65	20.4	128	28.8
Transforming resources into services
Nursing processes	3	0.9	NA	NA
Assessment, planning, and evaluation	14	4.4	9	2.0
Management of problems and symptoms	14	4.4	13	2.9
Promotion/prevention	17	5.3	7	1.6
Hospital-community integration	6	1.9	4	0.9
Scope of practice	2	0.6	3	0.7
Nurse-patient interaction	4	1.3	NA	NA
Patient experience	4	1.3	NA	NA
Continuity	11	3.4	8	1.8
Patient/family involvement	12	3.8	13	2.9
Responsiveness	11	3.4	4	0.9
Equity	2	0.6	NA	NA
Accessibility	7	2.2	NA	NA
Practice environment	14	3.4	12	2.7
Support to practice (e.g., guidelines and directives)	6	1.9	NA	NA
Professional satisfaction	4	1.3	5	1.1
Total: transforming resources into services	131	41.1	78	17.6
Producing changes in patients’ conditions
Risk outcomes and safety	4	1.3	NA	NA
Falls	4	1.3	17	3.8
Injuries	3	0.9	6	1.4
Medication management: errors	4	1.3	14	3.2
Pulmonary infections	2	0.6	5	1.1
Pressure ulcers/skin integrity	4	1.3	17	3.8
Urinary infections	2	0.6	6	1.4
Intravenous infections	—	—	7	1.6
Abuses	1	0.3	3	0.7
Nosocomial infections	1	0.3	12	2.7
Failure to rescue	1	0.3	4	0.9
Patient comfort and quality of life
Hygiene	2	0.6	4	0.9
Physical and chemical restraints	—	—	8	1.8
Management of symptoms	11	3.4	22	5.0
Incontinence	4	1.3	5	1.1
Comfort and quality of life	6	1.9	3	0.7
Patient empowerment
Ability to achieve appropriate self-care	13	4.1	11	2.5
Adoption of health-promoting behaviours	8	2.5	2	0.5
Patient functional status	2	0.6	NA	NA
Physical functional capacity	8	2.5	17	3.8
Cognitive and psychosocial functional capacity	7	2.2	15	3.4
Functional capacity	5	1.6	3	0.7
Recovery of initial health status	1	0.3	3	0.7
Nutritional status	3	0.9	6	1.4
Patient satisfaction/complaints	13	4.1	17	3.8
Joint contribution of nursing and other systems
Health status	7	2.2	NA	NA
Readmission	4	1.3	6	1.4
Length of stay	—	—	9	2.0
Complications	2	0.6	7	1.6
Mortality	1	0.3	9	2.0
Total: producing changes in patients’ conditions	123	38.6	238	53.6

Total number of indicators in the 22 documents selected.