Analysis of Negative Reviews of Orthopedic Oncology Surgeons: An Investigation of Reviews from Healthgrades, Vitals, and Google

Table 4

One-star reviews surgical vs. nonsurgical patients of orthopedic oncology surgeons.

Clinical	No. of surgical complaints	Percentage of surgical (%)	No. of nonsurgical complaints	Percentage of nonsurgical complaints (%)	Rate ratio (nonsurgical/surgical)
Complication	80	67	7	3	0.09	<0.001
Readmission	1	1	3	1	3.00	0.824
Reoperation	34	28	3	1	0.09	<0.001
Uncontrolled pain	43	36	16	7	0.37	<0.001
Misdiagnosis	10	8	27	12	2.70	0.712
Disagree with decision/plan	42	35	47	21	1.12	<0.001
Unclear treatment plan	10	8	13	6	1.30	0.049
Delay in care	7	6	19	9	2.71	0.746
Nonclinical
Bedside manner doctor/unprofessional	73	61	147	67	2.01	0.131
Bedside manner midlevel/unprofessional	3	3	10	5	3.33	0.569
Rude/unprofessional staff	12	10	40	18	3.33	0.254
Wait time	18	15	29	13	1.61	0.088
Not enough time spent with provider	29	24	37	17	1.28	0.001
Cost	4	3	10	5	2.50	0.936
Billing/insurance	6	5	14	6	2.33	0.943
Facilities	0	0	4	2	N/a	0.196
Scheduling issues	8	7	41	19	5.13	0.028
Commute/travel	2	2	1	5	0.50	0.014
Phone communication issues	15	13	42	19	2.80	0.552