Uncertain Risk Assessment of Knowledge Management: Based on Set Pair Analysis
Table 1
Five-element connection number table for influencing factors of evaluating knowledge management.
Risks
Risk factors
Weight
Five-element connection number
Lowest, lower, medium, higher, highest
Tendency
Human factor risk (0.18)
Employee loss
0.18
Contrary tendency
Secret leakage
0.28
Same tendency
Professional skills
0.54
Contrary tendency
Subtotal
1.00
Contrary tendency
Information risk (0.17)
Information transform
0.12
Contrary tendency
Information spill
0.36
Contrary tendency
Information transfer
0.34
Same tendency
Information property
0.18
Same tendency
Subtotal
1.00
Contrary tendency
Organization risk (0.20)
Strategy positioning
0.44
Same tendency
Enterprise policy
0.30
Equal tendency
Enterprise capital
0.26
Contrary tendency
Subtotal
1.00
Contrary tendency
Technology risk (0.13)
Management technique
0.46
Same tendency
System usage
0.54
Same tendency
Subtotal
1.00
Same tendency
Market risk (0.32)
Customer satisfaction
0.21
Contrary tendency
Time delay
0.63
Contrary tendency
Outside change
0.16
Contrary tendency
Subtotal
1.00
Contrary tendency
Total
1.00
Contrary tendency
The meaning of some risk factors: Professional skills: the ability of staff is not enough to do the work. Information transform: the deviation between the explicit and tacit knowledge conversion. System usage: the employees reject the system or use it incorrectly. Time delay: the speed of latest knowledge absorption is slow.