Research Article

Uncertain Risk Assessment of Knowledge Management: Based on Set Pair Analysis

Table 1

Five-element connection number table for influencing factors of evaluating knowledge management.

RisksRisk factorsWeightFive-element connection number
Lowest, lower, medium, higher, highestTendency

Human factor risk (0.18)Employee loss0.18Contrary tendency
Secret leakage0.28Same tendency
Professional skills0.54Contrary tendency
Subtotal1.00Contrary tendency

Information risk (0.17)Information transform0.12Contrary tendency
Information spill0.36Contrary tendency
Information transfer0.34Same tendency
Information property0.18Same tendency
Subtotal1.00Contrary tendency

Organization risk (0.20)Strategy positioning0.44Same tendency
Enterprise policy0.30Equal tendency
Enterprise capital0.26Contrary tendency
Subtotal1.00Contrary tendency

Technology risk (0.13)Management technique0.46Same tendency
System usage0.54Same tendency
Subtotal1.00Same tendency

Market risk (0.32)Customer satisfaction0.21Contrary tendency
Time delay0.63Contrary tendency
Outside change0.16Contrary tendency
Subtotal1.00Contrary tendency

Total1.00Contrary tendency

The meaning of some risk factors:
Professional skills: the ability of staff is not enough to do the work.
Information transform: the deviation between the explicit and tacit knowledge conversion.
System usage: the employees reject the system or use it incorrectly.
Time delay: the speed of latest knowledge absorption is slow.