Usability Barriers for Elderly Users in Smartphone App Usage: An Analytical Hierarchical Process-Based Prioritization

Table 15

Prioritization of barriers.

Barrier	Name of barrier	Priority	Barrier	Name of barrier	Priority
BA1	Small font, screen size, font type, buttons, and color contrast	1	BA9	Menu with too many options and navigation issues	9
BA15	Complex interface and function	2	BA5	Mobile device design	10
BA6	Visual feedback of operation	3	BA7	Unlabeled and unfamiliar icon's size	11
BA2	The small key with a small gap between them	4	BA4	Drag and drop, soft keys, and multitap	12
BA12	Visibility and poor readability	5	BA13	Device cost and Internet connection	13
BA3	Lack of knowledge and experience	6	BA14	Touch screen and QWERTY keyboard	14
BA8	Mobile text input and text entry	7	BA10	Lack of efficacy support and trust	15
BA11	Lack of awareness	6