Usability Barriers for Elderly Users in Smartphone App Usage: An Analytical Hierarchical Process-Based Prioritization

Table 6

Barriers identified using SLR.

S. no.	Identified barriers	Frequency	S. no.	Identified barriers	Frequency
BA1	Small font, screen size, font type, buttons, and color contrast	23	BA9	Menu with too many options and navigation issues	19
BA2	The small key with a small gap between them	3	BA10	Lack of efficacy support and trust	4
BA3	Lack of knowledge and experience	17	BA11	Lack of awareness	6
BA4	Drag and drop, soft keys, and multitap	3	BA12	Visibility and poor readability	7
BA5	Mobile device design	2	BA13	Device cost and Internet connection	5
BA6	Visual feedback of operation	9	BA14	Touch screen and QWERTY keyboard	9
BA7	Unlabeled and unfamiliar icon's size	9	BA15	Complex interface and function	7
BA8	Mobile text input and text entry	7